Infor Cloudsuite Business (Service Management)

Scalable, integrated and automated field service management!

Build a fully connected service organization that provides enterprise-wide value

Infor Service Management is a unique total aftermarket service solution that delivers scalable, robust, fully integrated and automated field service management. Rapidly adjust to ongoing change and extend the benefits of automated field service operations to your entire organization, both in the field and at the office.

Made to measure for companies whose technicians are often on the road, Infor Service Management makes your life easier with:

  • Technician tracking
  • Integrated spare parts sale and purchase processing
  • Preventive and corrective maintenance
  • Mobility support
  • Integrated financial management
  • Web portal
  • Work schedules
  • Interactive geographic map

 

Avantages

Infor Service Management helps you gain speed, breadth and quality of service, while offering you the ability to:

  • Develop a highly responsive, information-driven service organization that leads to trusting, long-term customer relationships
  • Fine-tune information systems on the fly to quickly and efficiently solve everyday business challenges
  • Rapidly adjust schedules as new orders come in and deliver services on time, without interruption

Infor Service Management’s functional advantages include:

  • Work orders: track and manage work orders for faster completion and more accurate billing
  • Scheduling and dispatch: gain visibility into each technician's schedule and qualifications to increase resolution speed and minimize non-essential trips
  • Service history: gain access to complete historical data
  • Analytics: easily analyze data down to the details
  • Service contracts: track and manage service level agreements with maximum efficiency

 

How can NOVIPRO help

  • Our ERP solutions are rolled out by experts with years of experience in their respective fields.
  • With Infor and NOVIPRO, you get a solution that adapts to your activities—and not vice-versa. Your applications evolve along with your needs, without incurring costs or delays for developing or updating code.
  • Your solution is customized and accepts updates and new features. You get the best of both worlds!