When it comes to completing tasks in an industry that relies on highly technical components, companies have to provide responsive service without sacrificing efficiency or creating unnecessary costs. CloudSuite Field Service is a fully integrated, end-to-end solution, that offers advanced service-focused functionality, along with company-wide access to data. Infor CloudSuite Field Service empowers field technicians to become trusted advisors, providing access to critical information, improving customer service and loyalty.
Eliminate the need to enter data multiple times into disparate systems. Working with common data means that everyone works from the same real-time data. Service technicians can complete more service orders, employees can spend more time building relationships with customers, and managers can analyze data to look for strategic growth opportunities.
Full visibility into the entire end-to-end quotation process, allows for identifying and converting more opportunities. Service technicians are perceived as trusted advisors on performance and industry issues, and companies are better positioned to build long-term relationships with customers.
Optional modules give field technicians online and offline access to customer and equipment details. Service technicians gain flexibility throughout the quotation process with on-demand estimates and up-sell opportunities. Employees, contractors, franchisees, dealers, and customers can access online, remote self-service.